Assessor Resource

TLIE2017A
Undertake initial removal survey

Assessment tool

Version 1.0
Issue Date: May 2024


Work must be carried out in accordance with workplace procedures, the Operations Furniture Removalist Manual and relevant standards and certification requirements.

Work is normally performed under general supervision. Defined accountability and responsibility for self and others in achieving the required outcomes is involved.

It involves the application of standard furniture removals procedures when carrying out initial removal surveys across a variety of removal contexts.

This unit involves the skills and knowledge required by removal crew members to undertake initial removal surveys including the correct parking of a removal vehicle, the determination of access arrangements, the identification of potential hazards, the development of an appropriate removal plan prior to uplift, and completion of all relevant records. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant licence and traffic regulations of the relevant state/territory road traffic authority

Relevant OH&S and environmental protection legislation and policies

Furniture removal procedures and codes of practice

Relevant agreements and legislation applicable to furniture removal

Customer service requirements including language, courtesy, behaviour and problem solving

Company work procedures

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and the associated reasons

Special requirements that may need to be addressed in a removal and the related procedures to be adopted

Records and signed agreements that are completed during an initial removal survey and related procedures

Required skills:

Communicate effectively with others when undertaking an initial removal survey

Read and interpret instructions, procedures, information and signs relevant to an initial removal survey

Interpret and follow operational instructions and prioritise work

Complete documentation required for an initial removal survey

Operate electronic communication equipment to required protocol

Work collaboratively with others when undertaking an initial removal survey

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when undertaking an initial removal survey in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when undertaking an initial removal survey

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to furniture or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Removal sites may include:

domestic premises

industrial premises

commercial premises

Customers may be:

internal and external

Operations may be conducted:

by day or night

in a variety of weather conditions

Critical factors when parking a removal vehicle may include:

parking and traffic restrictions

obstructions

suitability of driveway (e.g. to support vehicle weight)

Hazards may include:

power and telephone lines, trees and landscaping

driveway length and surface

parking restrictions

stairs and steps

lawn sprinklers on automatic timers

obstructions

uneven or unstable ground

door and passageway widths and tight internal corners

low hanging light fittings and other fixture obstructions

unfriendly pets

Requirements for access may include:

site restrictions and procedures

personal protective equipment

authorities and permits

security arrangements at the site

hours of operation

removal duration

additional gear and equipment

communications equipment

Consultative processes may involve:

customers

other employees and supervisors

management and other office personnel

union representatives

occupational Health and Safety specialists

other professional and technical staff and tradespeople

Special requirements may include:

dismantling of items

temporary removal of doors and fittings on site

the use of tradespersons such as electricians, carpenters, cabinet makers, etc.

Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet

oral/aural communications

written communications, including completing and signing documents

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Calculations may involve the basic use of a range of technology including:

manual techniques

calculator

computer

Documentation may include:

consultant appraisal report

Operations Furniture Removalist Manual

job specifications and procedures

manufacturers specifications

workplace operating procedures and policies

customer instructions

standards and certification requirements

quality assurance procedures

emergency procedures

job safety analysis

site plan

Applicable procedures and codes may include:

relevant state/territory roads and traffic authority vehicle driver licence requirements

relevant state/territory traffic act and related regulations

relevant state/territory OH&S legislation and regulations

relevant state/territory environmental protection legislation and regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Vehicle is parked with due consideration of critical factors 
Plan for access to vehicle ensures minimisation of traffic wear on gardens and lawns, and avoidance of obstructions 
Potential hazards are identified and appropriate action is planned to minimise risk of injury and/or damage to items and equipment during removal activities 
Customers needs and perception of job are clearly established through appropriate questioning and discussion based on removal consultant appraisal 
Initial inspection of total job is undertaken with customer and an appropriate loading sequence is ascertained 
Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure 
Special requirements are identified and negotiated with the customer 
Customer is appropriately advised of any pre-damaged or damage-risked items and appropriate documentation is completed 
Items unacceptable for removal are identified and the customer is appropriately informed 
Required records are updated accurately, legibly and promptly according to company procedures 
Records are checked to ensure they include all required information relevant to the job 
Changes to consultants appraisal are confirmed with the office in accordance with company procedures 

Forms

Assessment Cover Sheet

TLIE2017A - Undertake initial removal survey
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE2017A - Undertake initial removal survey

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: